Terms of Service
Effective Date: August 21, 2026
Welcome to Inovadora Business Services. These Terms of Service govern your use of the Inovadora website, platform, and services at inovadoraservices.com.
By using our website, creating an account, or purchasing a service from us, you agree to these Terms.
1. Who we are
Inovadora Business Services LLC, a Delaware limited liability company, provides compliance and back-office services to investment advisers and other businesses, including registration and compliance support, communication archiving, client portals, billing, and related operational services.
2. Not legal, investment, or tax advice
Inovadora is not a law firm, is not a registered investment adviser, and does not provide legal, investment, accounting, or tax advice. Our services support your compliance obligations; they do not transfer them. You remain solely responsible for your firm's regulatory compliance, including the accuracy and completeness of any filing, disclosure, or recordkeeping requirement that applies to you. Nothing on this site creates an attorney-client relationship.
3. Accounts and access
Access to the client portal is through an authorized account using an email verification code or, where enabled, a password. Each person uses their own account. Credentials, verification codes and authenticator devices are not to be shared, and you must not share access with anyone outside your firm without our written agreement.
Where we require multi-factor authentication for your account, each authorized user must enrol an authenticator application and keep it available; we recommend a backup authenticator on a second trusted device. You are responsible for the security of the underlying email account, for strong unique passwords where passwords are enabled, for the authenticator devices your people use, for all activity under your accounts, for promptly removing users who no longer need access, and for telling us promptly if you suspect any account has been compromised. We may suspend access where we reasonably suspect a compromise.
To the extent permitted by law, Inovadora is not responsible for loss caused by your sharing, mishandling, or failure to secure credentials, email accounts, authenticator devices, or required multi-factor authentication, except to the extent the loss was caused by Inovadora's own breach of this agreement or of applicable law.
4. Fees and billing
Service fees are set out in your quote or order. Unless stated otherwise, subscription services are billed quarterly in advance and are payable on receipt. Payments are processed by Stripe; we do not store your full payment card details. Storage above the amount included with your plan is billed at the rate stated in your quote. We may change pricing on renewal with at least thirty (30) days' notice.
5. Term and cancellation
Unless your quote says otherwise, subscription services are billed quarterly in advance and continue quarter to quarter. Either party may cancel with thirty (30) days' written notice before the next quarterly renewal. Fees paid for a completed period are non-refundable. See Section 8 for what happens to archived records on termination.
6. Archiving services
If you subscribe to our archiving services, you authorize us to capture, store, and preserve the communications and content of the channels you connect (which may include website content, email, and social media accounts). You are responsible for:
- having the authority and any necessary consents to have that content archived;
- connecting only accounts your firm owns or controls;
- reviewing the archive and telling us promptly if capture appears incomplete.
We preserve records in tamper-evident storage using write-once, read-many controls. Retention is set for each archiving service you subscribe to — website, email or social — rather than as one firm-wide period, and the approved retention period for each is recorded when that service is enabled. A sealed record cannot be shortened. We cannot capture content that a third-party platform does not make available to us, does not retain, or removes before capture, and platform changes may affect what can be captured.
Changing what is archived after setup — a different sitemap or domain, or a change to the mailboxes you have declared — is a service-change request rather than an edit, so that what you confirmed and what we archive stay the same thing.
7. Acceptable use
You may not use our services to store or transmit unlawful content, to infringe others' rights, to attempt to gain unauthorized access to our systems or another client's data, or to interfere with the integrity of archived records.
8. Your data and records
As between you and us, you own your data and your archived records; we hold them as custodian. During your subscription you may access and export your records through the portal. On termination, we will make your records available for export for at least thirty (30) days.
Records already sealed under a regulatory retention period cannot be deleted before that period expires — that immutability is the purpose of the service. We will describe available options at termination, including continued retention for a storage fee or transfer to another provider or to you.
9. Confidentiality
We treat your non-public information as confidential and will not disclose it except to our subprocessors as needed to provide the service, as you direct, or as required by law or regulatory process. Where legally permitted, we will notify you before producing your records in response to a third-party legal demand.
10. Service availability
We work to keep the service available but do not guarantee uninterrupted access. We may perform maintenance, and we may modify or discontinue features with reasonable notice.
11. Intellectual property
Our website, platform, software, templates, and materials are owned by Inovadora Business Services LLC or used with permission and are protected by law. You may use them for your firm's internal business purposes during your subscription. You may not resell, redistribute, or reverse engineer them.
12. Limitation of liability
To the fullest extent permitted by law, Inovadora is not liable for any indirect, incidental, special, or consequential damages, or for lost profits, arising from your use of the services. Our total liability for any claim is limited to the fees you paid us in the twelve (12) months before the event giving rise to the claim.
13. Changes
We may update these Terms from time to time. Updated versions will be posted on this page with a revised effective date. Material changes will be communicated to active clients by email.
14. Governing law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules.
15. Contact
Questions about these Terms? Use our legal request form and we will respond by email.