Remove Inovadora’s access to your Instagram account
Any of the following stops future data collection:
- In your Inovadora Archive workspace, open Archive → Connect → Instagram and choose Disconnect. Capture stops and the stored access token is scheduled for deletion in our encrypted secrets store.
- In Instagram, remove the Inovadora app’s access yourself under Settings → Website permissions / Apps and websites. Meta then invalidates the token we hold.
- Ask us to disconnect it for you through our legal request form, using the email address on your account.
Disconnecting stops future capture and removes Inovadora’s stored Instagram credential. It does noterase evidence that was already sealed into a firm’s compliance archive — see below for how deletion of stored data is requested and reviewed.
Request deletion of your data
Clients do not directly delete compliance or archive data themselves. A client can submit a Data deletion / account removal request from the Inovadora client portal (Requests in your workspace, or inovadoraservices.com/d/requests when signed in). The request opens a ticket that is routed to Inovadora staff for review. Submitting a ticket does not immediately delete data: Inovadora determines what information can be deleted, what must remain temporarily because of retention, legal hold, billing, security, audit, or other legal obligations, and what additional verification or approval is required. We will tell you what was deleted and what must remain, and why.
What may be deleted after staff review:
- the Instagram access token (if any remains) and active connection settings for your account;
- portal, contact and profile information that is not required for account, security, billing, audit, or legal obligations;
- other data that is not part of a sealed compliance archive.
What may need to remain, temporarily or for its retention period:
- sealed books-and-records evidence that is still inside its retention period;
- records subject to a legal hold;
- minimal audit, security and billing records we are required to keep.
Don’t have an account?
If you cannot sign in — or your data was collected without a portal account — submit a deletion request through our legal request form and we will open the review for you. Please use an email address we can verify against the data involved.
Staff review, retention, and disposal
Inovadora Archive is a regulatory books-and-records service. Content a regulated firm archived from its own accounts (posts, comments, messages) is sealed to write-once storage for the retention period that firm is required to keep — that is the product’s purpose, and sealed records cannot be altered or deleted by anyone, including us, until their retention period ends.
Inovadora reviews every submitted data-deletion ticket before any destructive action is approved. Sealed compliance evidence cannot be deleted before its retention period expires or while it is subject to legal hold. When records become eligible for deletion, an authorized Inovadora administrator must approve the disposal through the archive-deletion workflow. The system never treats retention expiry by itself as authorization to delete.
Data inside another firm’s archive
If your data appears inside another firm’s regulated archive (for example, a comment you left on an archived account), deletion requests should also be directed to that firm: it controls its archive and its retention obligations, so deletion may be restricted even if you ask Inovadora directly.
For everything else about how we handle personal data, see our Privacy Policy.